Jira Service Management has earned its place as a leading ITSM platform, particularly for organisations aligned with the Atlassian ecosystem. However, as service management needs evolve, it’s natural ...
Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...
In the first months of his administration, President Donald Trump repeatedly threatened due process, a fundamental principle enshrined in the U.S. Constitution. His attacks have spanned from the ...
As cloud utilization steadily increases, FinOps has emerged as an essential practice to help organizations keep their cloud spending under control. This trend is rising even faster, though. As cloud ...
Abstract: Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominaor "IT Service Management". Lately, more ...
IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...
Process mining has evolved from an academic concept (first published in 2001) to a popular software tool for analyzing, monitoring, and improving process performance. As we have described in a ...
In my last article, I discussed machine-induced noise, and in the article before that, we discussed the requirement for eliminating noise necessary to embark on AI- and ML-based transformation. Now ...
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