Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Firehouses are microcosms of society: diverse groups of people from different backgrounds come together under one roof with a shared mission to protect and serve their communities. The fire service is ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

HAS EIGHT PREVIOUS ARRESTS. STATE OFFICIALS ARE CRACKING DOWN ON LAW ENFORCEMENT OFFICERS, BYPASSING MANDATORY TRAINING. THE MUNICIPAL POLICE TRAINING COMMITTEE SAYS IT’S TAKING IMMEDIATE ACTION TO ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

The Government Accountability Office has added improving training for Secret Service agents to its list of priority open recommendations for the Homeland Security Department, following the July ...

Last July, Google made an eight-word change to its privacy policy that represented a significant step in its race to build the next generation of artificial intelligence. Buried thousands of words ...