Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

New purpose-built hardware, powered by Microsoft Azure, brings high-fidelity conversational AI to revolutionize customer ...

Your app works beautifully. Users love the interface. Marketing is hitting targets. Then one morning, you wake up to angry ...

From overheating smart beds and privacy snafus to generative AI foul-ups and bricked smart thermostats, we had a bumper crop ...

Customers will pay $22 a month more on average until the Kentucky Public Service Commission makes its final decision.

T2, formerly 9mobile, faces a crisis with 2,664 subscriber exits in three months, highlighting ongoing trust issues despite ...

If an AI bubble is on the horizon, what can we do to learn from our history and protect ourselves from the worst?

I am writing about my niece's awful experience with furniture retailer The Range. I feel it has failed to show a shred of ...

After nearly nine years at Sonos, including a stint as chief product officer, Bouvat-Merlin took the helm of Sauron just last ...

Mobile money operators and banks in Ghana must learn a basic rule of modern service: when your systems are down, communicate. Silence is not neutrality. It is disrespect.

By the time it did, it was no longer his. Within six minutes, more than N255,000 vanished from his account through multiple ...

Unfortunately, history shows that many of these transformations will fail. Bain & Company research notes that 88% of business ...