As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

Workforce optimization is a pain point for many provider organizations. Constrained labor resources, inconsistent policies and a lack of tools can create staffing challenges and stress, which can ...

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

Blue Pumpkin has made available its latest Blue Pumpkin Workforce Optimization Suite, which combines performance optimization with workforce management capabilities. The upgrades include ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced availability of the NICE inContact CXone Workforce Optimization (WFO) Pro suite for contact centers on ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) ...

Artificial Intelligence, or AI, has become a transformative element for businesses in the years following the pandemic. The advent of new technologies has helped businesses automate monotonous ...

IRVING, Texas--(BUSINESS WIRE)--Labor accounts for 50% or more of a healthcare organization’s annual operating expenses and is a main driver in ensuring the delivery of high-quality care and patient ...

Aspect Software has announced its acquisition of all the assets of quality management provider SophistiCom Technologies. That firm's management application provides contact centers with quality ...

The banking sector is undergoing a digital revolution, with the Bank of England recently stating that 55% of AI use cases in the industry have some degree of automated decision‑making within them.