Hi! I’ve been writing Lifehacker’s esteemed Tech 911 advice column for three years and running, with a new installment arriving every Friday at 9 a.m. ET (save for the occasional vacation day). I’d ...

When our gadgets work, they’re nothing short of miraculous. They keep us informed, connected and entertained and have become so integral to our lives we often break into a cold sweat at the mere ...

For companies managing customer service and other support, it’s often a repetitive process of answering many of the same questions over and over again. Solvvy, a new startup, is using machine learning ...

As the world becomes increasingly digital, companies are constantly looking for innovative ways to improve customer experience. Recent developments in AI have provided some groundbreaking ...

Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out ...