Expectations are high when it comes to customer service and experience. That’s why brands are turning to automated sentiment analysis for help. Automated sentiment analysis can provide actionable ...
Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...
Natural language processing (NLP) is a field of study that focuses on enabling computers to understand and interpret human language. NLP involves applying machine learning algorithms to analyze and ...
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