Do you want to better understand caller behavior? Set realistic performance objectives? Create accurate plans and schedules? Respond appropriately to real-time developments? While having a good ...

Since the early days of automatic call distributors 50 years ago, and for as long as the industry existed, call centers have been built around the queuing of calls. While there are many good reasons ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...